Customer success stories

Saviynt Empowers Motability Operations’ Mission with Rapid ROI

Motability Operations

With Saviynt’s cloud-native approach, the largest vehicle leasing company in the UK sails through audits and prepares for a sustainable, zero trust future.

The Opportunity

Motability Operations Readies For the Future

Motability Operations is the commercial organisation delivering the Motability Scheme to over 700,000 disabled people across the UK. They provide worry-free mobility solutions to recipients of the government’s higher rate mobility allowance. Customers choose to exchange their mobility allowance to lease a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair through the Scheme.

They are the largest leasing company in the UK, buying around 13% of all new cars in the UK each year. As a purpose-driven and customer-focused organisation they don’t pay shareholder dividends; any money made from running the Scheme is reinvested to create the most positive impact for their customers.

Motability Operations needed a solution that would provide a reliable, modern identity governance administration (IGA) solution that would resolve audit feedback, effectively support compliance, and deliver value from day one. Its legacy user lifecycle management system encountered occasional setbacks. Stakeholders within the organisation had acknowledged the need for improvements in access governance and the identity lifecycle management infrastructure, but previous attempts to implement an identity management tool had faced challenges and not progressed as desired.

After considering several competing solutions, Motability Operations chose Saviynt. Saviynt’s comprehensive, cloud-native approach helped them to standardize identity governance across all applications, readily integrate into existing business processes, and prepare to implement third-party access governance (TPAG) and privileged access management (PAM)—all 
within one converged platform.

Saviynt IGA proved the best fit for our requirements. The converged platform approach helped us create new efficiencies. We strive to work in an agile fashion, and finding a cloud-first, converged solution was critical for us.”

Ellice Birch

Identity and Access Manager at Motability Operations

The solution

Breaking Free of Legacy Constraints In The Cloud

Motability Operations’ purpose is to deliver smart, sustainable solutions that improve their customers’ mobility in a fast-changing world. They need to ensure that the people who rely on their services can have peace of mind – no matter what happens within the broader economy. Stability and sustainability are top priorities.

Saviynt IGA’s cloud-native, SaaS-first solution was the best fit for its cloud-centric operating model. Motability Operations successfully onboarded six mission-critical applications, including seamless integration with its existing Jira Service Management platform: the front door to application access across its IT ecosystem.

The Results

With Saviynt IGA, Motability Operations was able to manage all identities from a single, intuitive control plane—one that’s easy to use, even for teams with less experience in complex IGA tooling.

The organization built out new joiner-mover-leaver processes and established birthright application access policies, saving considerable time and effort with each new hire. It was able to unify its application and infrastructure access policies within a single comprehensive solution and alleviate  administrative burden. Saviynt’s converged cloud identity platform also included all the external workforce and privileged access capabilities that will meet Motability 
Operations’ needs for years to come.

Motability Operations can now grant quick, secure access to resources, help employees do their jobs more efficiently, and drive greater cost savings. 

Benefits include:

Automated identity lifecycle management for over 2,000 end users, simplifying and streamlining provisioning and de-provisioning for new hires and departing staff across the organization

The elimination of legacy processes that required multiple complex manual steps

Integration with mission-critical applications using Microsoft Active Directory as an authoritative single source of truth for identity verification

Accelerated journey towards Zero Trust

Third-party and privileged access management capabilities

Increased confidence about audit-readiness and compliance

We’ve made major progress as a team. Saviynt provided the convergence that we needed, and it’s easy to use. The fact that we have everything we need to manage identities—all in one place—just makes it simpler.”

Ellice Birch

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