IBM Slackbot

Overview

Slack is a work app that helps team communicate and collaborate more effectively.  It's used by many large companies, including more than three quarters of Fortune 100 companies. Slack is available on most major platforms, including Windows, Mac, iOS, and Android.

Problem Statement

Are your users overwhelmed by the high volume of email notifications they receive?

Is your organization using Slack as the collaboration tool?

The email-based access approval process is leading to delays and bottlenecks in granting access to critical systems and resources. The high volume of approval requests and notifications via email results in:

• Delays in approval response times, with an average wait time of 2-3 days
• Increased likelihood of approval requests being lost or overlooked in crowded inboxes
• Inefficient use of approvers' time, with an average of 30 minutes spent per day reviewing and responding to approval requests via email

Our goal is to design an integration that streamlines the access approval process, reduces approval response times, and improves the overall user experience within Slack. The solution provides almost real-time notifications, automated reminders, and the ability for approvers to review and respond to approval requests, while ensuring security and compliance with organizational policies.

Customer Value

By integrating an access approval solution with Slack, organizations can create a seamless, efficient, and streamlined approval process that meets the needs of modern users and teams.

Even though the primary focus is on the approval process, the slackbot can be used for other functionalities:

• View pending access certifications
• Providing additional help

ℹ️ The solution has been deployed within IBM for performing approvals through the Slack platform

Download the white paper for more details

Solution Benefits

1. Streamlined Approval Process: Integration with Slack enables approvers to review and respond to approval requests directly within the Slack platform, reducing the need to switch between multiple applications and streamlining the workflow.
2. Real-time Notifications: Integration with Slack enables real-time notifications, ensuring that approvers are alerted to new approval requests and can respond quickly, reducing approval response times and accelerating the access approval process.
3. Enhanced User Experience: Integration with Slack provides a seamless user experience, enabling users to receive approvals without leaving the Slack platform, and reducing the complexity and friction associated with traditional approval processes.
4. Increased Efficiency: Integration with Slack automates the approval process, reducing the time spent on manual approval requests and freeing up approvers to focus on higher-value activities.

Supported Features

This community integration is built using Saviynt APIs, for available Saviynt APIs visit  product documentation

Support

Standard support provided for our core frameworks or connectors(REST, SOAP, JDBC, LDAP, PowerShell, Extensions, Connector Frameworks or APIs) will be applicable to community innovations. This includes basic troubleshooting and guidance on usage. Users are encouraged to seek support primarily through community channels. This includes forums, user groups, and other community-driven platforms where members can share knowledge and solutions.

Please contact the provider for additional support.

Provider Information 

IBM, International Business Machines Corporation, stands as a venerable pillar in the technology sector, renowned for its significant contributions to the evolution of computing. From the creation of the first personal computer to the development of artificial intelligence through its Watson platform, IBM has consistently pioneered technologies that push the boundaries of innovation. With a legacy dating back to 1911, IBM continues to be at the forefront of technological advancement, offering a comprehensive range of solutions in cloud computing, cybersecurity, and cognitive computing, dedicated to transforming industries and empowering businesses around the world.

IBM manages hundreds of millions of identities for clients around the world, and we will apply this experience to you.

• Capable partner with proven execution capabilities at large scale with similar clients
• Pragmatic, product agnostic guidance based on real world experience with leading solutions
• Proven ability to solve the most difficult problems and drive continuous operational improvement
• Flexible relationship that will evolve and adapt to meet client’s changing needs and business objectives

Visit IBM for more information about the provider.

Pricing

Please contact the provider for pricing details.