IdentityForge connector for EPIC (EMP)
Epic
Overview
The IdentityForge Epic Connector (EMP records) is a flexible and generic connector that utilizes WSDL discovery to dynamically build objects, attributes, and interfaces. This enables the connector to automatically adapt to API changes across different Epic versions, both current and future, while effectively managing the user lifecycle.
When the LDAP gateway starts, it parses the Epic WSDL file and maps the UpdateUser SOAP request elements to an LDAP gateway objectClass and its attributes. Incoming LDAP requests are then routed through the LDAP gateway to the Epic connector for translation. The connector validates the received objects and attributes from the LDAP request, ensuring consistency.
Some attributes have complex structures and are therefore processed in their native XML format, validated against XSDs. These XSDs are derived from the Epic WSDL file, stripped of namespaces to ensure seamless integration.
Supported Features
| Feature | Capabilities |
| Data Import | Account Import |
| Account Provisioning | Create Account Remove Account Update Account Disable Account Enable Account |
| Password Management | Password Reset |
Support
In our ongoing effort to streamline support processes and enhance customer satisfaction, we have established a partnership with IDMWORKs for EPIC Connector. Under this policy, Saviynt will be the sole point of contact for all your support needs concerning Epic connector.
Support Structure- Level 1 Support (L1): Handled directly by Saviynt, covering basic troubleshooting, general queries, and initial issue diagnosis.
- Advanced Support (L2/L3): Managed in collaboration with IDMWORKS, addressing more complex issues and technical challenges.
Customers are encouraged to direct all support inquiries and requests to Saviynt. We will coordinate with IDMWORKS to resolve advanced issues, eliminating the need for customers to engage with multiple vendors. This policy ensures that your experience is efficient and your support needs are met promptly and effectively by expert teams from both Saviynt and IDMWORKS.
Provider Information
IDMWORKs is a leading provider of identity and access management (IAM) consulting and integration services. The company specializes in helping organizations plan, implement, and manage effective IAM solutions to enhance security, ensure compliance, and streamline access across diverse IT environments.
For more information about the provider visit https://www.idmworks.com/
Pricing
Please contact your Sales or Customer Success representative for pricing details.