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CUSTOMER STORY

Large Health System Achieves Seamless Integration with EPIC in the Cloud

Vast American health system simplifies compliance, removes thousands of manual tasks, and sets a clear course for Zero Trust

Systems Converged

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Users

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Entitlements Secured

The Opportunity

ISO: Modern analytics and automated reporting

A major integrated American health system serving more than one million patients and employing thousands of physicians and providers at hundreds of locations around the globe needed to modernize its Identity and Access Management (IAM) system.

The organization needed better analytics and automated reporting to stay compliant with the Health Insurance Portability and Accountability Act (HIPAA), which places strict rules on how healthcare organizations handle protected health information. Its existing identity solution couldn’t deliver; specifically, its EPIC connector was unable to fetch all the necesarry accounts and entitlements, making it impossible to run automated reconciliation processes that keep entitlements in sync. The process has to be done manually by uploading extracts from EPIC. This was a tedious and time-consuming process consuming 2-3 hours each day.

The Solution

Streamlined access & simplified compliance in the cloud

With Saviynt Identity Governance and Administration (IGA), the healthcare system found a cloud platform designed to handle all the modern challenges in its complicated identity environment, including integration with its HR applications, automated provisioning, and role-based access controls. It was able to integrate HR data from 3 different systems with over 16,000 roles. Its complex user creation process required the manual lookup of roles based on user feed to compute the AD and EPIC-related attributes.

With Saviynt, the healthcare system achieved a robust, centralized cloud-based platform that would offer automated joiner, mover, leaver (JML) access controls, superior compliance reporting capabilities, and seamless integration with custom healthcare applications.

The Results

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Decommissioned its former identity system without any downtime

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Accelerated and automated new user onboarding and new account provisioning, running hourly instead of daily for Link and Learning Gateway users.

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Automated user termination process via feeds received from HR

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Fully provisioned identity lifecycles for EPIC, including automated database connector

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Implemented role-based access controls, email notifications, ServiceNow integration, and advanced analytics

"We have to adhere to some of the most rigorous data protection regulations in the world. Saviynt helped us achieve better compliance with less manual work and move closer to Zero Trust. Choosing the right cloud-first platform has made all the difference."

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