Regional Maintenance Window
Current Maintenance Windows by Region:
| Region | Schedule | Local Time | GMT |
|---|---|---|---|
|
North America (West, Central)
|
1st Saturday of every month
|
10:00 AM - 1:00 PM EST
|
3:00 PM - 6:00 PM
|
|
North America (East, South)
|
2nd Saturday of every month
|
10:00 AM - 1:00 PM EST
|
3:00 PM - 6:00 PM
|
|
EMEA
|
3rd Saturday of every month
|
4:00 PM - 7:00 PM CET
|
3:00 PM - 6:00 PM
|
|
APAC
|
3rd Sunday of every month
|
2:00 AM - 5:00 AM AEDT
|
3:00 PM - 6:00 PM
|
More detailed information can be found in the Planned Maintenance FAQ.
Saviynt’s Service Continuity Customer Notification Protocol:
Change Type
Frequency
Summary
Email Notification
Planned
Security Updates
Continuous
Real-time threat updates to the cloud
No
Service Updates
Monthly During Maintenance Window
Cloud optimizations, feature enablement, and service tuning
No
Infrastructure Updates
Monthly During Maintenance Window
Data center and network maintenance
No
Application Upgrades - Non-Production
Monthly During Maintenance Window
New capabilities and enhancements applied to test environment
No
Application Upgrades - Production
Monthly During Maintenance Window
New capabilities and enhancements applied to production environment
No
Unplanned
Service Incident
Imminent or occurring service issue impacting customers
Yes