Food Giant Takes a Fresh Approach to Identity

The Opportunity

Founded over a century ago, the US-based company is a globally recognized name that employs thousands of workers in North America and nets over $8B in revenue. For generations, the company has made food that is delicious, affordable, and prepared with care—food that people love. In 2017, the New England-based company wanted to untether from its slowly-acquired collection of disparate IT and security systems and shift to the cloud. Its existing identity tool was more of a workflow engine than a true identity tool. The patchwork of legacy systems lived in on-prem data centers and was driving up costs and complexity. Not only had this become a barrier to modernization, it left them vulnerable to emerging threats.

The Solution

Digital Transformation Demands Modern Systems

During COVID-19, the company faced significant disruptions, as well as the divestiture of five companies and the acquisition of another—all while transitioning to a new HR system. 

With operations both contracting and expanding—and thousands of users off- and onboarding at once–-the old legacy tool further complicated processes and added to their security challenges.

They needed a solution that could scale up and down with fluctuating market demands and securely transition their workforce into hybrid and remote work.  It was time for a cloud-native platform that would simplify a wide range of intricate operations, maximize technology spend, and reduce risk exposure.

With Saviynt’s born-in-the-cloud Identity Governance and Administration (IGA), the company modernized business processes, moved closer to zero trust, and nimbly scaled operations—all from one user-friendly pane of glass.

The Results

Saviynt IGA provided the company with a single pane of glass and one point of visibility over its identity and access management system. With overhauled operations, increased support, and optimized cloud and IT infrastructure, the company experienced a 69% reduction in tickets opened per month, and a 28% improvement in average resolution time. Automated report generation helped them prove governance, demonstrate key performance indicators, and verify their policy effectiveness—and pass audits with flying colors. Moving forward, they plan to onboard more applications, expand automation and integrations, and increase separation of duties controls.