About Global Luxury Goods Company
Industry
Headquarters
Fueling AI Ambitions with Saviynt
You can't think of luxury without thinking of this company, one of the world's leading luxury goods groups. It's home to a portfolio of iconic brands, storied fashion, jewelry, and other luxury houses, each with its own heritage, craftsmanship, and customer experience. The global enterprise has tens of thousands of employees spread across dozens of brands and more than 100 countries, managing a kind of complexity few other companies face.
That complexity runs deep into the company's technology environment, especially in identity security. Different brands within the portfolio had adopted their own onboarding and access processes that often included manual, ticket-based provisioning. The situation created an opportunity to consolidate and standardize on a centralized identity strategy that would ensure security and scalability.
Solving that problem was bigger than IT. As the company looked ahead to a future shaped by AI, the group needed to create a consistent governance framework across every brand in its global footprint.
Saviynt has been a real game-changer for us. It has significantly increased the productivity of our identity team while giving us the robust governance framework we need to scale AI securely and responsibly.
Removing the Bottleneck
As organizations accelerate their AI ambitions, identity is becoming the control plane for how they govern access, secure operations, and innovate. Managing identity at this scale required more than traditional identity practices.
"Identity is the point of friction because identity is the foundation of every organization," says the company's Director of Identity and Access Management and Governance. "It's human and non-human identities, with all kinds of devices and workloads speaking to each other. Identity has become the common denominator across our entire technology landscape."
But that wasn't always the case. Several years ago, the company's various onboarding and access management workflows across diverse personas made it impossible to replace manual provisioning with standard, automated workflows that were easy to see. Beyond administrative friction, this identity fragmentation directly threatened business continuity. The luxury enterprise was deeply reliant on its digital ecosystem, and identity is what enables artisans and sales associates alike to perform their daily work. If identity fails, the entire ecosystem could shut down, halting business operations.
At the same time, the evolving landscape of cyber threats made identity security more crucial than ever.
"We were looking for a new platform to help us consolidate our governance processes and automate identity lifecycle management," says the Senior Manager, Identity and Access Management. "Scalability, automation, and integration capabilities were key, because we knew those capabilities would be critical for our future growth."
In a modern enterprise, if identity is compromised, there is nothing to stop users or AI agents from performing unwanted actions. Identity is the single most important requirement to unlocking AI's potential, and the company's long-term success depended on governing every identity transparently and securely.
5x
Faster Application Onboarding
77%
Reduction in IT audit cycles
Building Governance for Humans, Machines, and AI Agents
The company implemented The Saviynt Identity Platform, and felt the impact from day one. It replaced the fragmented processes of a legacy Oracle identity and access management tool with a centralized, cloud-native platform that standardizes governance and automates access. It also provides a single, trusted picture of all access to business resources. In doing so, it elevated identity and access management beyond a traditional infrastructure function into a business capability.
The company gained direct cost savings by tracking actual system usage to optimize software licenses. At the same time, a centralized view of identities and access decisions supports its zero trust security model.
There's also a significant strategic payoff. As the company expands its use of AI, it's never starting from scratch. Instead, the same access and lifecycle controls offer a proven plan for adopting AI securely.
As AI agents take on more tasks, accountability becomes just as important as automation. To strengthen agent accountability, the company used Saviynt to eliminate copyable credentials such as static passwords and hardcoded secrets across both human and machine entities. By establishing a framework around zero standing privilege, the team ensured that machine and agent identities are governed as first-class citizens alongside human employees.
"Every agentic AI initiative ultimately depends on trusted identities, trusted accesses, trusted decisions, and trusted data," the Senior Manager says. "Our identity governance provides the control framework that allows us to scale AI securely and responsibly."
Throughout it all, the company has developed more than a client-partner relationship with the Saviynt team. The Senior Manager believes they are "moving together" and finding points in common on their roadmaps.
"We are Saviynt design partners," the Director agrees. "We share feedback, test unreleased features, and help shape industry standards to make the platform continuously relevant for enterprise needs."
Supercharging Efficiency and Unlocking AI's Full Potential
Saviynt has gone from being a standard IT budget line item to the most critical firewall in the company. It's shifted identity security into a highly visible capability, creating a pathway for responsible AI adoption.
"We're driving a lot of efficiency and improvement in our security posture," the Director says. "Our processes are more consistent, and we know in a couple of milliseconds who has access to what, who approved it, and why."
The biggest operational change is how identity team members spend their time. Between April and July 2026 alone, Saviynt automatically processed more than three million access requests, eliminating the need for manual ITSM tickets. Apart from improving productivity, the team can focus on more value-added topics such as agentic AI.
The company has also transformed how quickly new business applications are available to employees. After managing just nine applications on its previous legacy platform, the organization now governs more than 320 through Saviynt and onboards new applications five times faster.
Meanwhile, centralized audit trails and standardized workflows have reduced audit activities from around two months to less than two weeks, since the team can quickly surface centralized evidence for auditors.
Now that the team has a dependable, automated platform, there's no going back.
"Not having Saviynt would be a major disaster. We would go back 20 years and be relying on Excel files and manual activities to onboard, offboard, track movers, and assign access rights," the Director says. "It would be hugely chaotic and have a significant impact on costs, security, and productivity."
Today, identity plays a central role in how the company operates and evolves, and senior leaders recognize its importance in driving meaningful and lasting change.
"When the board started to understand the importance of identity security, it completely shifted the spotlight on what we do," the Director adds. "We are very proud to have a full cloud identity and access management landscape, and Saviynt has been instrumental in supporting us on that journey."
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