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Saviynt a Gartner® Peer Insights™ Customers' Choice in Identity Governance and Administration—Three Years in a Row

Author: Ravi Erukulla

Date: 12/20/2023

In 2023, 91% of Customers are “Willing To Recommend” Saviynt

In the 2023 Gartner Peer Insights Customers’ Choice for Identity Governance and AdministrationSaviynt is recognized as a Customers’ Choice. The vendors recognized in the Customers’ Choice quadrant meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.

As the only vendor to be recognized as a Customers’ Choice for three consecutive years in a row, we’re extremely proud that our customers’ experiences continue to drive enthusiastic reviews. In the report, Saviynt received the highest number (144) of customer reviews, the highest overall customer rating of 4.7 out of 5 stars, and the highest number of 5-star reviews (75%) as of Oct 2023. According to the report, 91% are willing to recommend Saviynt.

The report evaluated ten IGA vendors based on feedback and ratings from experienced end-user professionals. Out of those ratings, Saviynt was recognized with a Customers’ Choice distinction. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

gartner-quadrant-o
Saviynt is listed in the upper right Customer Choice quadrant and the company received strong ratings out of 5 for Deployment experience (4.7 based on 134 responses), Support experience (4.5 based on 137 responses) product capabilities (4.7 based on 138 responses), and Sales experience (4.7 based on 111 reviews) as of Oct 2023. - Gartner Peer Insights “Voice of the Customer” Identity Governance and Administration, December, 2023.

Reviewed by customers on Gartner Peer Insights

At Saviynt, our continual focus on listening to customers and improving their experience is how we speed their time to value, increase their ROI, reduce their costs, and free up their teams to focus on what really matters.

But don’t take it from us. Here is what twelve of our esteemed customers told Gartner:

“The future of identity management and governance solution is here now. Saviynt helped us to accomplish our quarterly and annual goals. They underpromise and over-deliver. The EIC migration was successful and their support was excellent. Saviynt is a great technology partner in our journey to modernize Identity Management and Governance services at our company. We could not have achieved this quickly without Saviynt’s SaaS solution and their team’s help.”

– IT Security and Risk Management, Banking Industry

“[Saviynt] has a broad set of features which enabled us to integrate with lot of applications. Their customer service and support is exceptional.”

– IT Security and Risk Management, Miscellaneous Industry

“Saviynt EIC definitely stands out as best in the SAAS market of IGA. Overall, it provides 100% coverage of IGA functionalities OOTB with very little customization options. Anything that they can improve is their customer service and operations.”

– Engineering, Travel and Hospitality Industry

“I was thoroughly impressed by this solution. . .First and foremost, the Saviynt IGA product offers a comprehensive suite of features that cover all the essentials of identity management and access governance. It has a user-friendly interface, it’s easy to configure and manage user identities, entitlement and access policies. What truly set Saviynt apart was the exceptional support and services provided by their team. Their commitment to understanding our unique requirements and ensuring the successful implementation of the IGA solution was remarkable.”

– Engineering, Energy and Utilities Industry

“Market Leader In IGA. Saviynt has grown from an industry disruptor to a market leader. The capabilities in Saviynt are one level above the peers in the industry. The level of customization they offer is also top notch.”

– Project and Portfolio Management, Energy and Utilities Industry

“The best product for identity access management and governance. My experience using Saviynt products in the past 3 years has been exceptionally phenomenal. The product developed over the years is particularly user-friendly in its configuration and navigation process. The product has created efficiency in the governance of hybrid enterprises with its seamless pre-packaged integrations. Moreover, enabling on-demand upgrade to EIC services upon onboarding is another attractive feature of the product.”

– Customer Service and Support, Healthcare and Biotech

“Product concept and architecture are extraordinary. It helped us to have much more control over IGA/IAM area compared to old IAM solution.”

– IT Security and Risk Management, Consumer Goods Industry

“[We] migrated to the new EIC platform in November / December. The changes seen are phenomenal. The overall feel of the tool and the support has changed completely. As the tool is now true SAAS there isn’t this requirement to try and support every function within the tool like the previous versions. Our ticket numbers have plummeted and we can now focus our time on onboarding new applications and driving our IGA environment forward. They have also had a massive overhaul on their training which is now not only great for training engineers but helping people to understand what IAM / IGA is all about.”

– IT Security and Risk Management, Transportation Industry

“Customer Service is excellent. Issues are followed up with without delay. Issues occur with all applications; it is all about the service the vendor provides that makes the difference.”

– IT Services, IT Industry

“Fair price and feature-rich product. . . absolutely committed to us as a customer. The Saviynt Professional Services team was absolutely awesome, in terms of getting things solved together with us.”

– Senior Consultant / IDM Solution Architect, Manufacturing Industry

“Easy to build and configure, excellent framework and well-rounded solution, easy to deploy critical controls and governance. . . IGA and analytics are the perfect tool for any organization who wants to reduce cost cutting on customizations as most of the features are out of box, reducing the cost by offering different functionalities in one solutions. Well compatible with all leading PAAS, SAAS, IAAS, and few standard on premises solutions.”

– IT Security and Risk Management, Retail Industry

“The Saviynt team is always available to help us with suggestions, support and best practices. We are able to reach someone almost 24 hours a day and the knowledge the employees have of Saviynt and the industry is outstanding.”

– IT Security and Risk Management, Transportation Industry

 Source: Gartner Peer Insights “Voice of the Customer” Identity Governance and Administration, December, 2023.

Saviynt is proud to have received the distinction of Customers’ Choice in the 2023 Gartner Peer Insights Customers’ Choice for Identity Governance & Administration. To us, it means that our customers have appreciated both our commitment to and our achievement in serving their needs with an innovative, full-featured identity governance solution.

The work doesn’t stop here. This validation motivates us to work even harder to continue delivering effective solutions and experiences to our customers.

Find out more about Saviynt IGA. Download the report.

 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

 

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