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Streamlining Provisioning and Identity Lifecycle Management

Simplifying Identity Governance & Administration in a Complex Retail Environment


How Saviynt IGA Made It Possible for Lotus’s to Accelerate Provisioning without Engineering Overhead

Lotus’s is a leading Southeast Asian grocery retailer based in Thailand, with stores across the Malaysian peninsula. Previously owned by a UK grocery giant, Lotus’s was sold back to a former owner in February 2021. The split necessitated significant technological transformation.

Tasked with building a new identity technology stack from the ground up, Lotus’s had the opportunity to streamline workflows, introduce new efficiencies, and improve user experience.

Lotus’s Challenge

When Lotus’s was sold back to its former owner, Thailand’s Charoen Pokaphan (CP) Group, it needed to implement a new identity and access management platform quickly. With a target project timeline of just 8 weeks, it required a solution deployed at cloud speed to deliver rapid ROI.

Lotus’s also wanted to accelerate its cloud transformation journey by implementing an IGA platform that would automate provisioning, simplify controls, and streamline workflows. Saviynt’s cloud-architected solution allowed Lotus’s team to create 60,000 Active Directory (AD) accounts and onboard more than 20 applications over a short timeframe with a roadmap to onboard 300 applications eventually. Today, role-based access controls (RBAC) based on job roles and AD groups enable new hires to get secure access to all the resources they need to do their jobs – on their very first day at work.

Saviynt’s Solution

Lotus’s chose Saviynt’s cloud-native Identity Governance and Administration (IGA) platform. With this solution in place, Lotus’s has:

  • Automated identity lifecycle management for over 60,000 users across two countries and a variety of stores, warehouses, and third-party vendor and partner environments
  • Configured and maintained the platform in-house – since it requires virtually zero customization or coding
  • Onboarded more than 20 applications into the platform within days by relying on a template-based approach
  • Streamlined access reviews for audit purposes
  • Migrated and consolidated AD accounts for employees in Thailand and Malaysia – 60,000 new policy-based AD accounts were created on a consolidated domain within hours
  • Delighted users with Day 1 account access

The Results

Lotus’s Has Elevated Its Identity and Security Maturity. Since implementing Saviynt’s IGA solution, Lotus’s now benefits from:


Fast-tracked access provisioning with RBAC that automatically approves low-risk requests to give employees full access to the right resources from their first day on the job


Greater agility with streamlined identity workflows and all the benefits of a cloud-native solution


Time and labor cost savings due to efficiencies introduced by automation


Enhanced efficiency that makes it possible for a small security and identity team to achieve enterprise-grade results

"We needed a product much easier to configure and manage than our previous solution. Saviynt’s cloud-native IGA solution fit the bill and also saved our team significant time and costs during implementation."

Sittichai Pongpaisarnsri

Manager, Identity and Access Management LOTUS’S

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