Statement of Work for
Professional Services

This Statement of Work Number [_______________] (“SOW”) is entered into as of the date of acceptance by the Customer (“SOW Effective Date”), pursuant to and subject to the terms of the Subscription Service Agreement between Saviynt, Inc. (“Saviynt”) and ___________________ (“Customer”) (collectively referred to as the “Parties”) dated _____________, 2023 (“Agreement”) and is fully incorporated by reference therein. Unless and only as expressly modified in Section 19 of this SOW, Special Conditions, all other terms and conditions of the Agreement shall remain in full force and effect. Capitalized terms not defined in this SOW have the meaning set forth in the Agreement.

1. High-level overview of the Project scope:

2. Out of scope Services and Deliverables:

3. Location of Services: The Services under this SOW may be performed remotely and/or at the following location:

4. Site Services Location:

5. Saviynt Subcontractors Providing Services, if any:

6. Deliverables. The following use cases, with respect to Project, shall be provided and/or performed:

 

7. File Sharing and Handling of Customer Information, Pre-Existing Property, Deliverables and any other information related to the Services (“Information”) by Saviynt or its representatives:

8. Customer Responsibilities. Customer shall provide/perform the following under this SOW:

9. Personnel and Contacts.

 

10. Project Schedule. Upon the SOW Effective Date, the Project phase schedule shall commence and be performed within, but not greater than, a/an estimated [Insert agreed upon schedule].

11. Pricing. Pricing under this SOW is provided on a [Firm/Fixed, Time/Materials, Lump Sum, etc.] basis for all Services and Deliverables

12. Milestone Schedule. The milestones associated with the project schedule, if any, are set forth in the table below:

 

13. Payment. Customer shall make payment to Saviynt for each successfully completed milestone and relating reimbursable travel and subsistence expenses. Successful completion of each milestone shall be based on the acceptance process set forth above. Payment shall be made in accordance with the net payment term and process set forth in the Agreement.

14. Reimbursable Travel and Subsistence are estimated and shall not exceed the amount contained in the table above unless agreed by the parties. Saviynt will provide itemized statements of claimed expenses (with receipts attached). As applicable, Saviynt shall abide by Customer’s travel and expense policies and procedures associated with approval and/or incurrence of expenses, as set forth in the Agreement.

15. Acceptance Criteria: [Insert, as agreed and if applicable]

16. Acceptance Process. The acceptance process associated with each milestone shall be as follows:

(i) Customer shall, within five (5) business days after notification by Saviynt of its completion of a milestone, shall notify Saviynt in writing or by email of acceptance or rejection of such milestone.

(ii) In the event of rejection of the completed milestone, Customer shall specify the nature and scope of any deficiencies in the Service(s) and/or Deliverable(s) associated with the milestone.

(iii) Upon receipt of such written notification and not greater than five (5) business days thereafter, Saviynt shall act diligently, at its cost, to address any such deficiencies and re-submit the milestone for acceptance and approval.

(iv) Customer shall, within five (5) business days following Saviynt’s resubmittal, notify Saviynt of acceptance or rejection thereof.

(v) If Customer determines that any Service(s) and/or Deliverable(s) associated with a milestone has failed to be cured timely by Saviynt, then Customer may make a claim for terminate for breach, in accordance with the Agreement.

17. Change Control Process. Following the SOW Effective Date, any changes (schedule, scope, cost, etc.) to this SOW requested by one party to the other, must be mutually agreed to in writing between the Parties on a Change Request Form and processed in accordance with the conditions in this Section 17.

(i) A change request shall be submitted by one party to the other for communicating any change(s) to this SOW and the receiving party shall review and approve or reject such submitted change request. The change request must include any impact to the then current project schedule, increase/decrease to fees and any other relevant information that will impact the current SOW. The submitting party of a change request shall provide the other party with a complete change request, along with any other supporting documentation necessary for the requesting party to review such change request.

(ii) Each Party shall be solely liable for any and all costs associated with a change request, unless such costs are specifically approved in advance of the change request submittal, whereby any approved costs shall be incorporated into and made a part of the total price of this SOW and paid for accordingly.

(iii) If the receiving Party of a change request form rejects the submitted change, the receiving Party shall indicate to the other the reasons for such rejection.

(iv) If the receiving Party of a change request approves the submitted change, the Parties shall fully execute a change order to the original SOW and such change order shall be binding on the parties and shall be incorporated into the original SOW.

18. Reports and Meetings. Saviynt shall provide Customer with regular project summaries as requested by Customer, outlining current progress, time expended, any anticipated problems, and remaining time to completion. At project end, Saviynt shall provide a final project report as requested by Customer.

19. Special Conditions. Special conditions, if any, applicable only under this SOW are as follows. Such special conditions shall supersede the terms and conditions in the Agreement, in the event of conflict.