Press Releases
Saviynt Recognized by Business Intelligence Group with 2026 Excellence in Customer Service Award
LOS ANGELES, CA, May 11, 2026 - Saviynt has been named a winner of the 2026 Excellence in Customer Service Awards by the Business Intelligence Group (BIG), a global, independent awards organization that recognizes outstanding achievement across business disciplines. Saviynt earned recognition as an Organization of the Year.
The Excellence in Customer Service Awards honor the companies, products, teams, and individuals delivering measurable, human-centered customer experiences in a rapidly evolving service landscape. This year's program attracted nominations from organizations across more than 20 industries worldwide and was evaluated by a panel of experienced business executives using objective scoring benchmarks.
“Saviynt's submission told a story that is genuinely rare in the enterprise software sector: absorbing significant customer growth without a proportional increase in headcount, while simultaneously improving resolution times, reducing backlog, and growing revenue. That combination of efficiency and satisfaction is the definition of a support model that has found its footing.” said Russ Fordyce, Chief Recognition Officer at the Business Intelligence Group.
"Being named 'Organization of the Year' by the Business Intelligence Group is a tremendous honor and a direct validation of the culture we've built within Saviynt’s Global Customer Support," said Pankaj Bhardwaj, Senior Vice President of Customer Support at Saviynt. "This recognition highlights our team's dedication to empowering customers through seamless support. By investing in our people and refining our processes, we ensure every user can confidently navigate their identity security journey. I am deeply proud of our support team for making excellence our standard."
Winners of the 2026 Excellence in Customer Service Awards receive a complete promotional toolkit including blockchain-verified digital credentials, press release support, social media assets, and featured placement across BIG's global community of more than one million business professionals.
For the complete list of 2026 Excellence in Customer Service Award winners, visit www.bintelligence.com/posts/2026-excellence-in-customer-service-awards-from-scripts-to-strategy-the-winners-who-proved-that-how-you-treat-people-still-wins.
About Saviynt
Saviynt's identity platform manages and governs human, non-human, and AI access to all of an organization's applications, data, and business processes. Saviynt delivers enterprise control over AI, enabling organizations to safely accelerate their deployment and usage of AI now. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies, and government institutions. For more information, please visit www.saviynt.com.
About the Excellence in Customer Service Awards
The Excellence in Customer Service Awards recognize the companies, teams, and individuals who set the standard for what customer service can deliver when it is resourced, led, and measured with intention. Established by the Business Intelligence Group, the program evaluates performance across award categories including Organization of the Year, Transformation of the Year, Technology of the Year, Team of the Year, Outsource Partner of the Year, Manager of the Year, Front-Line Pro of the Year, and Executive of the Year - spanning every major industry segment and organizational size. Judged by experienced business executives who provide detailed scoring and transparent feedback, the awards honor those who demonstrate that exceptional customer service is a measurable, repeatable, and commercially significant discipline.
About Business Intelligence Group
Business Intelligence Group (BIG) is an independent awards organization that has been recognizing outstanding achievement in business since 2012. Now in its 14th awards season, BIG operates more than 10 annual programs spanning innovation, artificial intelligence, cybersecurity, customer service, cloud computing, sustainability, sales and marketing, workplace culture, and women's leadership.
Unlike popularity contests, BIG programs use professional judging panels and objective scoring benchmarks to identify organizations, products, and individuals making real, measurable impact. Winners receive a complete promotional toolkit - including blockchain-verified credentials, press release support, social media assets, and featured placement across BIG's global community of more than one million business professionals.
For more information, visit bintelligence.com.
Media Contact:
Eliana StarbirdChief Nominations Officer
Business Intelligence Group
+1 909-529-2737
contact@bintelligence.com