How a Better User Experience Increases IGA Adoption
When considering an Identity Governance and Administration (IGA) solution for your business, how important is a smooth and intuitive user experience? It’s a more critical part of your security strategy than you might think. In fact, according to Gartner’s Magic Quadrant for Identity Governance and Administration, businesses in a wide range of industries and verticals consider a high-quality IGA user experience to be one of their most important criteria for selecting an IGA platform. Here’s why your business should make it a priority when evaluating IGA solutions.
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Why the IGA User Experience Matters
A poor user experience can throw a wrench in a successful IGA adoption. If it is difficult or time consuming for the security team to grant the fine-grained access privileges necessary to properly manage risk, or if there’s just no way to request the fine-grained access necessary, rubberstamping is likely to happen. When a manager is pressed for time or is overwhelmed at the prospect of reviewing the large number of applications and privileges associated with his or her employees, that manager may simply select ‘Yes’ for all of them. As a result, those users may be granted overly broad or far more powerful access privileges than they should have. That, in turn, increases the potential of security breaches or data leaks.
As businesses increasingly invest in cloud, mobile, and IoT technology platforms, they have an array of complex security models and corresponding access policies to manage. It’s more important than ever to choose an IGA solution that makes the business of security easy and intuitive for your users, and it’s essential for enterprise environments that have to deal with strict compliance requirements while managing large numbers of internal and external identities. In order for businesses to survive and thrive, a smart and efficient user experience is key.
The Benefits of a Better IGA User Experience
Until recently, IGA user interfaces were clunky to navigate and confusing for non-IT end users who didn’t speak technology lingo. Onboarding applications took considerable time. The tools also focused primarily on provisioning and automation rather than managing risk, so it was challenging to ascertain the security issues or control failures with each connected system.
In addition, the interfaces were simply too technical in nature for the end users to successfully administer. For example, it was difficult for an end user to figure out the Active Directory group or SAP code that they needed to obtain in order to complete the setup process. On top of that, it was hard to find a single tool or platform to manage many different types of assets including applications, data, and infrastructure.
Fortunately, there are now IGA solutions that provide an intuitive, easy-to-configure interface that requires little or no training for end users and administrators. Enterprises can onboard business applications in a matter of minutes or hours without ever writing a single line of code, and they can tap into the full range of security controls, rules, and policies necessary to get the job done in less time. An easy-to-use approval workflow definition interface allows security analysts to quickly define and process incoming requests, and mobile access makes the process easier and more convenient, empowering managers and the security team to review and manage access requests anytime, anywhere.
A More Intelligent User Experience
Not only is today’s user experience more efficient, accelerating the user lifecycle management processes, it also helps businesses proactively identify and resolve potential security threats as they surface. For example, Saviynt conducts a preventative segregation of duty and security controls check during the access-request process, which alerts the user and manager of the conflict and even allows the timely assignment of a mitigating control to it. It also provides access recommendations, based on analytics, which help users select the appropriate access levels to grant for segregation of duties. Behavioral analytics provide analysts with the insights they need to make informed decisions, enhancing the user experience and reducing instances of rubberstamping.
IGA can be a complex undertaking, but it doesn’t have to be. An intuitive IGA user experience can turn an opaque, needlessly time-consuming and friction-filled process into a smooth, efficient workflow that helps the company properly manage risk and stay on top of potential security issues in real time. That’s just the sort of integrated, intuitive, and intelligent solution businesses want in their security arsenal.