Identity and Access Management for Digital Transformation
What is digital transformation?Digital transformation means incorporating new technologies for managing or modifying current practices for business processes, culture, and customer experiences in response to employees’ or consumers’ demands. These new technologies transform the way you do business. Remote employees using collaboration tools transform the workforce. Internet of Things (IoT) devices change the way you collect information from across the organization. At the same time, customers want to connect with your business using mobile applications. Whether you decide to embrace digital transformation to increase revenue or decrease operational costs, your entire business model will begin to shift.
What is a digital transformation strategy?A digital transformation strategy brings together business management and IT leaders, such as the CIO, to create a vision for a successful digital strategy enabling innovation to change the customer experience and embrace new business models to enable employees with new digital technologies. The digital transformation strategy should incorporate:
- Digitally Savvy Management: Business leadership needs to understand how technologies enable the organization and what resources are most important to increasing revenue.
- Risk Analysis: Business and IT leadership need to create a risk management plan for mitigating potential financial, operational, and reputational risks.
- Flexibility: The decision-makers need to be willing to change the way they do business because new technologies will require learning new skills and embracing new workflows.
- Key Performance Indicators: The strategy should incorporate a way to measure new technology impact on business outcomes.
Why organizations need Identity and Access Management (IAM) to enable digital transformationTechnology exists for one reason: to simplify activities. Creating an identity-focused digital transformation strategy means purposefully choosing technologies that enable users – whether internal or external, human or non-person – to streamline actions, duties, or processes. If you create a strategy intending to enable users, you need to focus on
- What identities need access to the technology
- How they ideally use the technology
- What resources within the technology they need
- How to control their access to prevent unauthorized access